At Fashion Glamz, we strive to provide high-quality fashion products and excellent customer service. If you are not satisfied with your purchase, we offer a clear and fair Return and Refund Policy to ensure a hassle-free experience.
By making a purchase on fashionglamz.com, you agree to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
✔ Time Frame: You must initiate the return request within 30 days of receiving your order.
✔ Condition: The item must be unused, unworn, unwashed, and in its original condition with all tags, labels, and packaging intact.
✔ Proof of Purchase: A valid receipt or order confirmation email is required.
✔ Non-Returnable Items:
- Gift cards
- Sale or clearance items (marked FINAL SALE)
- Personalized or custom-made items
- Intimate apparel (e.g., lingerie, swimwear, underwear) due to hygiene reasons
- Accessories such as earrings for hygiene purposes
2. Return Process
To return an item, follow these steps:
1️⃣ Request a Return: Email support@fashionglamz.com with your order number, item details, and reason for return.
2️⃣ Receive Approval: Once approved, you will receive a Return Authorization (RA) Number and return instructions.
3️⃣ Ship the Item: Securely package the item and send it back to the address provided. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
4️⃣ Inspection & Approval: Once we receive your return, we will inspect it and notify you of the approval or rejection of your return.
5️⃣ Refund Processing: If approved, the refund will be processed to your original payment method within 5-10 business days.
3. Refund Policy
3.1 Full Refunds
You are eligible for a full refund if:
- The item is defective, damaged, or incorrect due to our mistake.
- The return meets all eligibility criteria (see Section 1).
3.2 Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
- The item is returned after 30 days but within 45 days (a restocking fee of 15% may apply).
- The item shows minor signs of use or missing packaging.
3.3 Non-Refundable Situations
We do not offer refunds in the following cases:
- Final sale items or items marked as non-returnable.
- Shipping fees (unless due to our error).
- Returns made without prior approval or missing an RA number.
- Any item returned in a damaged or altered condition due to customer mishandling.
4. Exchange Policy
We only replace items if they are defective, damaged, or sent in error. If you need an exchange for the same product, please contact support@fashionglamz.com within 7 days of receiving your order.
For size exchanges, customers must cover the return shipping cost unless the item was sent incorrectly.
5. Order Cancellations & Modifications
- Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible.
- Modifications: Changes to size, color, or shipping details must be requested within 12 hours of purchase.
6. Lost or Stolen Packages
Fashion Glamz is not responsible for lost or stolen packages marked as "Delivered" by the shipping carrier. If your package is missing, please:
- Check with neighbors or household members.
- Contact the shipping carrier directly.
- File a claim with the carrier for missing packages.
For assistance, email support@fashionglamz.com.
7. Late or Missing Refunds
If you have not received your refund within 10 business days:
- Check your bank account.
- Contact your payment provider (it may take time for the refund to reflect).
- If the issue persists, contact us at support@fashionglamz.com.
8. International Returns
Customers outside Japan are responsible for international return shipping costs, customs duties, and taxes. Fashion Glamz does not reimburse these fees.
9. Contact Us
If you have any questions about our Return and Refund Policy, reach out to us:
💎 Email: support@fashionglamz.com
📍 Address: 136-0071, 9-33-1 Kameido, Koto-Ku, Tokyo, Japan
📞 Phone: +81 03-6808-4070
